Billing Policy

CodeWizardsHQ Billing Policy

CodeWizardsHQ Inc. (“CodeWizardsHQ”) has established a standard billing policy. Unless or until you have a written contract with CodeWizardsHQ for services dated after the policy revision date set forth below, this policy supersedes and replaces all existing billing policies applicable to your account.

You must provide CodeWizardsHQ with complete and accurate billing information at the time of account creation. Billing information includes, parent’s legal name, student’s legal name,  mailing address, telephone number and email address. You are responsible for making payment in full to CodeWizardsHQ for any account you have opened. Once an account has been opened it is deemed “Active” whether or not the account is being used. Invoicing and services will remain “Active” until your account has been moved into an “Inactive” status or discontinued through one of the methods listed below.

In the event that CodeWizardsHQ has authorized specialty pricing including but not limited to direct pricing, discounts, credits, and scholarships, that specialty pricing will remain active for a period not to exceed 90 days when the account has a planned break period indicated by a return date noted on the user account. Foregoing stated break period, specialty pricing will be considered void immediately upon an account being moved into inactive status.  

Online Account Access

Online access to your account information is available and can be updated through your Parent Portal. You are responsible for securing your specific login credentials and for any actions taken with the use of those login credentials, including but not limited to class enrollment, class transfers, auto-enrollment authorization, purchase of support services, purchase of hard copy certificates/records, and purchase of merchandise.

Invoicing

In general, enrollment in a CodeWizardsHQ class or camp is invoiced at the time of enrollment and made available for immediate payment. A student is not considered enrolled, nor is their seat saved until payment of the invoice has been fulfilled.

Additional invoices may be generated for account charges other than class enrollment, including but not limited to purchase of support services, purchase of hard copy certificates/records, purchase of merchandise, and other fees. These invoices will be made available for immediate payment and must be fulfilled before the corresponding product or service is completed.

CodeWizardsHQ reserves the right to invoice and charge account level fees outlined in the Pricing Table and Fee Schedule below when the conditions in the table occur.

Auto Enrollment

Auto Enrollment is a continuous billing model available to most accounts at the time of enrollment to secure a student’s schedule and class seat throughout their program and track. Participation in this program is voluntary and can be toggled on or off at any time through the Parent Portal. Turning this feature on requires a credit card to be on file with our Secured Payment Provider and a leader in the industry, Stripe. When turning this feature on you are agreeing to have your student enrolled in the following course for their current track and program. This enrollment will occur upon the completion of lesson 10 of their current class for students attending one (1) per week, lesson 8 for students attending two (2) times a week, and lesson 6 for students attending four (4) times per week, at which point an invoice will be generated and automatically paid by the default credit card on file. While enrolled you will receive reminders of your auto-enroll setting through the lesson 7, 8, and 9 recap emails. (typically 21 days, 14 days, and 7 days prior to the charge occurring.)

CodewizardsHQ curriculum is optimized when there is a strong social dynamic within our group classes. To ensure the quality and effectiveness of the curriculum, CodeWizardsHQ retains the right to discontinue a course’s scheduled day and time slot for reasons including but not limited to predicted low enrollment of less than three students, actual low enrollment of less than three students, and instructor availability.

In addition to the foregoing, CodeWizardsHQ can only guarantee enrollment in the same day and time if auto-enrollment has been turned on prior to lessons described above.

Installment Payment Option

CodeWizardsHQ has partnered with Affirm, a leader in installment based payments, to provide customers with flexible payment options for their individual needs. Usage of this payment option requires an account creation with Affirm  and agreements to Affirm’s Terms and Conditions. CodeWizardsHQ cannot guarantee or control the exact payment terms or options that are made available by Affirm. Payments made through Affirm cannot be used in conjunction with our Auto-Enrollment option.

Billing Errors & Disputes

In the event you receive an incorrect invoice or do not receive an invoice at all, you are advised to immediately call or email CodeWizardsHQ to resolve the issue. An inaccurate invoice or missing invoice does not negate the liability of the amount owed. 

In the event you need to dispute an invoice you need to contact CodeWizardsHQ immediately in writing. In your written dispute, include a summary of the dispute and any supporting documentation. Following receipt of the dispute we will investigate and work to quickly find a reasonable resolution. In the event a sum is found to be owed to the client we will issue a credit or refund at the discretion of CodeWizardsHQ.

All billing disputes must be sent in writing by email or postal mail to the contact information below. Any billing errors or mistakes not made in writing with supporting documentation within thirty (30) days from the date of receipt of the applicable invoice are waived. 

Refunds

If you’re not satisfied with your student’s experience in their first course, call us at 1-800-213-2417 within the first four (4) sessions for a full refund.

This four (4) session Money-Back Guarantee applies to the first class for new students attending either a 12-week, 6-week, or 3-week group class program. All other programs, such as camps, private classes, trial classes, specialty classes, and school programs, are not included.

In the case that a student is enrolled in multiple classes, the class with the earliest scheduled session will be considered their first class and the session count of the class is determined by the class schedule and not by the student’s attendance in any particular session.

After the Money-Back Guarantee period and up to seven (7) days before any class sessions have been held for the most recent invoice, if there is any reason you wish to end your student’s coding education with us, you may contact us at 1-800-213-2417 to request a cancellation and refund of the most recent invoice payment. You will be provided with a link to our Status Change Form to complete your cancellation online through your Parent Portal access. You may also go to that form directly to inform of your intent to cancel. Submission of the status change form is required to change your account status. Other forms of communication including, but not limited to, email, voicemail, and SMS may be considered invalid make changes to the account. 

Cancellations received less than seven (7) days before a class session has been held for the most recent invoice are non-refundable. However, in the event there are remaining sessions available on the invoice, a prorated credit for those sessions will be noted on the account.

Class transfers will be processed as an account credit to move payment to the proper invoice and class record. In the event there is more than one class transfer, the credit will no longer be able to be refunded back to the original payment method. 

Account credits are valid for CodeWizardsHQ classes only and are non-transferable to other accounts. 

In the event that a discount or scholarship was redeemed for any invoice during a course, CodeWizardsHQ reserves the right to deduct that amount in full or partial from any refund amount prior to issuing a refund.

Discounts

CodeWizardsHQ may offer Discounts on its product and/or services from time to time. These Discounts, including but not limited to discounts, bonuses, credits, scholarships, deductions, and rebates, may be issued at the sole discretion of CodeWizardsHQ, as an immediate reduction to a pending payment.

Unless otherwise stated, only one (1) Discount may be applied to an account and may not apply to all line items, including but not limited to Certificates, Merchandise, and Fees. In the event of a recurring Discount, no more than one (1) Discount may be applied to an invoice.

CodeWizardsHQ reserves the right to change or alter the terms of any Discount offer prior to its redemption without notice. 

Account credit can and will only be issued up to the amount actually paid on an invoice. CodeWizardsHQ cannot guarantee the reusability of any discount previously used on an invoice that has been refunded or credited.

Discounts may only be applied to individual student accounts for which they qualify and may not be transferred or otherwise offered to non-qualifying accounts.

Any Discount issued under this policy is subject to the terms and conditions of the Refund section above.

Pricing Table and Fee Schedule

Revision 10/30/2024 Effective 11/11/2024